The Catalog Department has categorized and made an attempt to quantify the different types of record maintenance requests we receive. For example, book and record do not match, mistake in a record that compromises retrieval (e.g., in an authors name), incorrect treatment (book cataloged as a monograph that should have been part of a MVM set), reclassification needed. We are in the process of developing a plan to distribute this work throughout the Department. This will require the development of a new “ticket” tracking system (e.g. based on Footprints). A Task Force has been charged to design and implement this new system. Its members include people who submit tickets to ensure that we develop features such as a user-friendly form to report errors and the ability to allow library staff to see the tickets they have submitted.