If you use Reference Manager v. 11 or v. 12, please install the free program update. These are program "patches" that address several functional issues. The best way to do this is by opening Reference Manager and going to Help > Updates, then follow the prompts. After downloading the patch, you will need to exit Reference Manager (and any other open programs) in order to install it. Complete details are at:
http://refman.com/support/rm1101update.asp (Version 11) or
http://refman.com/support/rm1201update.asp (Version 12).
As always, if you are unsure about how to proceed, please contact one of the librarians at the Public Health Library.